Returns, Refunds, & Exchanges

ALL PRODUCTS SOLD 5/2/2023 AND AFTER ARE SOLD AS IS AND SALES ARE FINAL.  NO RETURNS OR EXCHANGES WILL BE ACCEPTED.

For items purchased prior to 5/2/2023, the return policy below applies: 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If your product is defective please contact us and we'll do our best to accommodate you even after 30 days. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For Pre-Order cancelations prior to receiving the product please send us an e-mail at info@trainlife.com and we'll take care of it.

Additional non-returnable items:
Gift cards
Downloadable products

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery

Refunds (if applicable):

To return an item please send us an e-mail (support@trainlife.com) and we will work with you to take care of it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the order you are returning received free shipping your refund will be the order total minus the original cost of shipping the items to you.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@trainlife.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged (not by the user). If you need to exchange it for the same item, send us an email at info@trainlife.com and send your item to: 525 e 1860 s Provo Utah US 84606.

Shipping

To return your product, you should mail your product to: 525 e 1860 s Provo, Utah 84606

Unless the mistake is ours (yes occasionally we ship the wrong item :) or the product is defective you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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